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  <title>Embrace your online critics</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20130513/SOCIAL/305139922/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 13 May 2013 06:01:00 EST</pubDate> 
  <description>The play was awful, a rare swing-and-a-miss for the local theater company that I had supported for many years.</description> 
  </item>



<item>
  <title>Big Data demands new alliances</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20130408/MANAGEMENT05/304059985/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 8 Apr 2013 06:01:00 EST</pubDate> 
  <description>Back in the 1990s a lot of technology conferences sprouted up around the theme of information technology as a competitive advantage. IT was expected to drive operational efficiencies that separated the leaders from the laggards.</description> 
  </item>



<item>
  <title>The compulsion to share </title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20130304/SOCIAL/303049965/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 4 Mar 2013 06:01:00 EST</pubDate> 
  <description>Type &#8220;security expert&#8221; into Google and the third result is Schneier on Security, a blog written by Bruce Schneier, the author of several books and chief security technology officer at BT.</description> 
  </item>



<item>
  <title>CEOs in hiding</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20130204/MANAGEMENT01/301319988/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 4 Feb 2013 06:01:00 EST</pubDate> 
  <description>Of all the market research that flows across my screen every day, nothing stopped me in my tracks quite like the findings of this year's &lt;a href=&quot;http://trust.edelman.com/slides/2013-edelman-trust-barometer/&quot; target=&quot;_blank&quot;&gt;Edelman Trust Barometer.</description> 
  </item>



<item>
  <title>Just say no to email</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20130111/EMAIL/301119991/1124/rss10&rssfeed=rss10]]></link> 
  <pubDate>Fri, 11 Jan 2013 13:31:44 EST</pubDate> 
  <description>Luis Suarez has been on a five-year mission to wean himself from email, and he's almost there. His message volume has slowed to a trickle of about a dozen messages per week.</description> 
  </item>



<item>
  <title>Content marketing mismatch</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20121105/CONTENTMARKETING/311059984/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 5 Nov 2012 06:01:00 EST</pubDate> 
  <description>Back in my days as an editor, one memorable management meeting addressed the question of how to take advantage of a big advertising opportunity. A sales rep suggested that we could publish a bonus issue with the advertiser as the sole sponsor.</description> 
  </item>



<item>
  <title>Take the time to lighten up and LOL!</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20121008/SOCIAL/310089959/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 8 Oct 2012 06:01:00 EST</pubDate> 
  <description>FMW Fasteners has one of most delightfully silly Twitter feeds I've ever seen. The Houston-based maker of screws, bolts and other construction products finds delight in the mundane.</description> 
  </item>



<item>
  <title>Facebook's Faustian bargain</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20120917/SOCIAL/309179988/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 17 Sep 2012 06:01:00 EST</pubDate> 
  <description>Progressive Insurance is struggling with the aftermath of a crisis that began  when a New York blogger charged that the company gave legal advice to a driver who caused an accident that killed the blogger's sister, a Progressive customer.</description> 
  </item>



<item>
  <title>Update your crisis plan. Now!</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20120716/MANAGEMENT02/307169924/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 16 Jul 2012 06:01:00 EST</pubDate> 
  <description>If you haven't visited Change.org yet, you should do so. Now. This online petition site is causing problems for some major brands, and it's only just building up a head of steam. Anyone can post a petition about anything on Change.</description> 
  </item>



<item>
  <title>Sally's social disconnect</title> 
  <link><![CDATA[http://www.btobonline.com/apps/pbcs.dll/article?AID=/20120611/SOCIAL/306119985/1671/rss10&rssfeed=rss10]]></link> 
  <pubDate>Mon, 11 Jun 2012 06:01:00 EST</pubDate> 
  <description>The following conversation I overheard  recently says a lot about how far most companies still have to go to become  social businesses. I'll call the speaker Sally.      Sally: &#8220;It's a sucky job at sucky pay, but I need it.&#8221;</description> 
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