Posted on: 08/12/13
New York—CRM Media, a division of Information Today, has launched a new website called SmartCustomerService.com to offer news, analysis and commentary about customer service strategies and technologies.
Posted on: 06/04/13
Detroit—Crain Communications Inc. has named Christopher Crain exec VP-director of strategic operations. In his new role, Crain will implement the publishing company's CRM initiative to create a unified database for all 6 million registered users across its brands and titles.