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B2B DIRECT MARKETING

 

Infosys launches cross-channel contact center solution

January 28, 2013 - 12:31 pm EDT
   
 
   
 
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    • Bangalore, India—Technology consulting company Infosys has introduced a cross-channel contact center solution to enable faster query resolution and reduce call-handling time.

    Infosys' new AssistEdge analyzes queries and directs them to experts based on skill, geography, priority and workload, the company said in a statement.

    Infosys said preliminary testing of the solution showed a reduction of average call handling time by up to 50%, and a reduction of contact center call volumes by as much as 25%.

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