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Each issue of CMO Close-up features an interview with a CMO, as well as other marketing executives answering that issue's "Big Question."
This week's feature:
CMO Close-Up with Kathy Button Bell, CMO at Emerson

  

 
BtoB's Best Marketers: Lauren Flaherty, Juniper Networks
Exec VP-CMO


October 3, 2011 - 6:01 am EDT
 


   
 
   
 
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  • Marketing innovation lessons courtesy of 'dry farming' and 'truffling'
  • Transforming from a house of brands to a brand house
  • Walking the Path of Content Marketing
  • Content marketing: Trigger conversations, achieve conversions and create customers
  • When Lauren Flaherty moved from Nortel Networks to Juniper Networks two years ago, a key part of her job remained the same—taking on networking giant Cisco Systems.

    Her first campaign for Juniper debuted in 2009 and featured the tagline “The New Network.” It is a simple tagline, but one with uncommon staying power because Juniper continually promises a new, improved network. The networks of today and into the future must continually get better at handling the data transmissions that make up more than 90% of network traffic, she said.

    “Juniper is all about innovation,” Flaherty said. “That's the company's heritage. That's fundamentally our differentiator.”

    The original “New Network” campaign has been well-received, taking top honors last year in the BtoB's Best awards competition. The campaign, created by John McNeil Studio, Berkeley, Calif., introduced the Junos operating system.

    The effort succeeded in reaching the target market. Flaherty said awareness has increased by more than 50% in the last 18 months.

    Juniper has raised its profile in the networking market so quickly that it may not technically be a “challenger brand” anymore, Flaherty said, adding, “We'll keep that challenger brand ethos. There's a certain humility about it.”

    Juniper's marketing and branding efforts go well beyond advertising. Like most b2b marketers, especially in the tech sector, the company has a sophisticated content marketing program. “It's about education, engagement and evangelism instead of straight selling,” she said. “It's about influencing the influencers.”

    Custom events are one of the most effective techniques Juniper has used in content marketing. Earlier this year, for instance, the company was the sole sponsor of Nextwork, a conference co-produced by Wired and The Economist. The invitation-only event, which attracted 325 attendees, presented Juniper as a thought leader, Flaherty said.

    —Sean Callahan

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