Palo Alto, Calif.—Social text-analytics company Attensity has updated its Respond social customer contact center application with a new iPad-compatible user interface and access to the full Twitter “firehose” data stream.
Attensity Respond 6.0 also now offers access to publicly available posts on Facebook, Google+ and YouTube, blogs, reviews, surveys, and private and public forums and communities.
The tool also features integration with internal communications such as email, including tracking customers' communications as they move across channels, the company said in a statement.
