TOP GOAL: CUSTOMER ACQUISITION
The top marketing goal for b-to-b marketers next year is customer acquisition, cited by 61.0% of respondents. Also cited were: customer retention (15.5%), brand awareness (15.0%) and other objectives (8.5%).
As to where they will spend marketing dollars next year, 73.4% plan to increase their online spending; 38.0% plan to increase direct mail; 35.7% plan to boost events; and 19.8% say they will increase print advertising. Marketers could select more than one response.
“Our marketing budget will be up slightly,” said Mark Wilson, VP-corporate marketing at software company Sybase. “The increases will be around demand-generation programs. We will be putting more into that area relative to awareness.”
Sybase will invest in Web site development, content creation, online advertising and direct response, Wilson said.
“We are doing a lot more content creation, and our direct response marketing will go up significantly,” he said. “We are looking at internally building a much stronger, bigger content engine.” The company is hiring key content development staff and will outsource some content creation, he added.
BtoB's survey found that within online marketing, the top areas that will see spending increases include Web site development (70.7% plan increases), e-mail marketing (68.6%), search marketing (62.3%), social media (60.3%), video (50.7%) and webcasts (46.0%).
Other marketers say they will focus their marketing efforts next year on targeted programs using database marketing, direct mail, e-mail and other direct techniques.
“We will focus on our top revenue-driving accounts,” said Cypress' Atterbury. “We are looking at targeting those companies specifically with direct marketing, events at customer sites, e-mail and contextual banners.”
For example, Cypress buys contextual banner ads on EETimes.com that contain keywords from editorial content on the site. “When there is relevant editorial content, we are seeing more value,” Atterbury said.
Christian Erickson, North America marketing manager at Tekla, which provides software for the building and construction industry, said his company will use much more targeted marketing programs next year, including online and offline.
Erickson said Tekla has been working on building up its database over the last few years and will do much more targeted marketing next year. “We will go back to direct mail,” he said. “As we digitally segment our database, we can be much more focused on targeting the people who receive direct mail.”
Tekla has also begun using webinars to reach its target audience of general contractors, steel fabricators and structural engineers, and it will use more search-engine marketing to promote its webinars next year.
“We market the webinars with dates and additional information about the webinar. We have used both Google and Yahoo for this marketing and will explore Bing during Q1 2010. It's the call to action I believe that drives people to the ad—seeing a date in the text certainly helps the ad stand out in a list of similar-looking ads,” Erickson said.
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